Frequently Asked Questions (FAQ’s)

 
 

Am I allowed to take my dog with me?
Pets are not allowed, neither on the treetop walk itself nor inside the Environmental Information Center. We do on the other hand offer comfortable wooden cages, situated in the shade and including a bowl of water. Our four-legged friends can wait there until the two-legged ones return. The boxes are free of charge and can be locked.

Where and when can I purchase a ticket?
Tickets can be bought directly on site, either at the ticket office or at the information desk inside the Environmental Information Center. The purchase of tickets is possible up until one hour before the treetop walk closes. Please check our opening hours.

Is cashless payment possible for my ticket purchase?
Besides cash we also accept EC card and credit card. Groups that book in advance have the additional option of payment on account.

Can I visit the treetop walk if the weather is bad?
Yes, most of the time. During rainy periods, the treetop walk is open. After snowfall, the treetop walk is cleared and accessible for visitors. Only during (thunder-) storms, hail or if confronted with a dangerous icy walkway surface do we close the treetop walk to guarantee the safety of our visitors. Feel free to check with us before you come by.

Do events other than the treetop walk take place if the weather is bad?
Yes. All our guided tours to the natural heritage site as well as the events in the NatureLab take place in all weather conditions.

Is the Naturerbe Zentrum Rügen family-friendly and therefore interesting for kids?
Your children will discover a whole new world on our treetop walk. With a didactic background and a playful approach our learning stations invite kids of any age to touch, experiment and become inspired by nature. We offer a comic booklet  – specially designed for our young visitors – that lightens up the long climb to the top of the view tower. The story of the comic booklet is about a young white-tailed eagle posing questions about nature and biodiversity, which can be answered by reading the comic panels attached to the treetop walk. We promise you that your children will have run to the top of the viewing tower in no time. The comic booklet is available for purchase at either the information shop or the cash desk.

Additionally, we offer workshops and experiments for kids in our NatureLaboratory, for example our popular amber polishing workshop. Check our program (Programmverlinkung) for this month. Prior registration is necessary.

Our Center has been certified with the quality label "Family vacation Mecklenburg-Western Pomerania - certified quality" by the Tourist Association Mecklenburg-Western Pomerania (Tourismusverband Mecklenburg-Vorpommern e.V.) and is therefore considered a family-friendly establishment.

By the way, did you know that our family card is also valid for grandparents and their grandchildren?

Please note: Children under the age of fourteen have to be accompanied by a grown-up when visiting the Naturerbe Zentrum Rügen.

Is there a lift available and is the treetop walk accessible by buggy or wheelchair?
The treetop walk and the viewing tower are both wheelchair friendly and, due to the maximum gradient of 6 %, accessible for wheelchairs or buggies. For visitors who are unable to use stairs, there is a lift available in the exit tower. Both exhibitions as well as the restaurant are wheelchair friendly. Wheelchairs and wheeled walkers can be borrowed against deposit (but otherwise free of charge). Prior notification required.

May I use roller skates on the treetop walk?
Unfortunately not! Due to saftey reasons, the use of roller skates, skateboards, handcarts, scooters, bikes and other similar equipement, is not allowed.

How long does a complete tour of the treetop walk & exhibition take?
The treetop walk is 1,250 meters long. To do the complete walk, including the walk up to the top of the viewing tower and then back again, one should schedule about 1.5 hours. Afterwards, you are welcome to visit our exciting permanent exhibition "Experiencing and Understanding Nature" and our current temporary exhibition.

What is the NatureLab?
The NatureLab offers environmental education for schools and preschools/kindergartens but also all other kinds of groups. Feel free to contact us if you are looking for a special group event. Additionally, the NatureLab organises many events that are available to all visitors. Check our program.

What else can I visit and experience after having been on the treetop walk?
After all the exciting discoveries, our on-site restaurant invites you to sit back and relax and have a taste of our regional and seasonal dishes. Enjoy the fresh and summery atmosphere in our beer garden, while your children can let off steam at our adventure playground (free of charge).

Information for teachers & educators

How can I book a workshop for my school class?
You can always contact us via telephone or e-mail. On our website you'll find download versions of a brochure with all NatureLab events and workshops as well as an application form. Of course we are happy to send you both documents via mail, if preferred. Please return the duly completed application form for the workshop of your choice via e-mail or fax.

How long in advance do I have to do the booking?
Many of the NatureLab workshops are quite popular. Try to take care of the booking as early as possible.

Is the teacher/educator required to take part in the workshop?
Teachers and educators are still bound to their duty of supervision throughout the whole workshop and at all other times while at the facility.

In case of cancellation: What costs do I have to expect?
You can find all the important information on cancellation regulations in our general terms and conditions. (AGBs).

Naturerbe Zentrum Rügen
Forsthaus Prora 1
18609 Ostseebad Binz / OT Prora
Tel. +49 38393 / 66 22 00
info@nezr.de


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